Frequently asked questions
Answers about ATS scoring, credits, files, and privacy
Review the common questions below before uploading a resume or purchasing analysis credits.
What is an applicant tracking system (ATS)?
An ATS is software used by employers to collect, organize, search, and review job applications. Different employers configure these systems differently.
What does ATS Scan AI analyze?
The report can include an ATS score, resume summary, matched skills, missing skills, missing keywords, experience and education alignment, formatting issues, improvement suggestions, stronger bullet-point ideas, and a final recommendation.
Which file formats are supported?
You can upload PDF, DOCX, or TXT resume files. The maximum file size is 5 MB.
Do I need to paste a job description?
No. You can paste a job description, select an available job role, or enter a custom role. A full job description generally provides more precise role context.
Does the ATS score guarantee an interview?
No. The score and report are AI-assisted guidance. Employer screening systems, recruiter decisions, experience, competition, and many other factors affect hiring outcomes.
How many credits does one analysis use?
One completed resume analysis uses one credit.
Can I download the report?
Yes. The application provides a printable report that can be saved as a PDF using your browser's print or save function.
Can I compare scans over time?
Yes. Recent scan history can compare a new score with previous scans and identify improved, repeated, or new issues.
How long is scan history kept?
The current service keeps up to ten recent scans per account. When further scans are added, older scan records and associated uploaded resume files are scheduled for removal.
Is my resume sent to an AI provider?
Resume text and job context are processed through service providers used to generate the analysis. Review the Privacy Policy before uploading personal information.
How are payments handled?
Credit purchases are processed through Razorpay. The payment provider handles the checkout process, while ATS Scan AI verifies payment references and adds credits.
How do I get support?
Email support@atsscanai.com. Include the email used for your ATS Scan AI account and any relevant scan or payment reference, but do not email sensitive payment-card information.